Refund Policy

Website: sundaze.com
Contact: support@sundaze.com

Thank you for shopping with Sundaze. Because our products are age-restricted hemp-derived goods, all sales are final.

1. No Refunds

All purchases from Sundaze are final.

We do not offer refunds, returns, or exchanges once an order is placed, except where required by law or approved by Sundaze in its sole discretion.

By placing an order, you acknowledge and agree that:

• Products cannot be returned for a refund.
• Opened products cannot be returned.
• Used products cannot be returned.
• Refused packages are not eligible for a refund.
• Orders shipped to an incorrect address entered by the customer are not eligible for a refund.
• Shipping fees are non-refundable.
• Route/package protection fees, if offered, are non-refundable.

2. Order Cancellations

Orders may not be canceled once processing has started.

If you need to request a cancellation, contact us immediately at support@sundaze.com. We may approve or deny cancellation requests depending on fulfillment status.

Sundaze reserves the right to cancel any order for compliance, payment, fraud, inventory, restricted-shipping, or legal reasons.

3. Damaged, Missing, or Incorrect Items

If your order arrives damaged, missing an item, or contains the wrong item, contact us within 48 hours of delivery at support@sundaze.com.

Please include:

• Order number
• Full name
• Delivery address
• Photos of the package
• Photos of the damaged or incorrect item
• Photos of the packing slip, if available

Approved claims may be resolved through a replacement, store credit, or another remedy selected by Sundaze.

Refunds are not guaranteed.

4. Lost or Stolen Packages

Sundaze is not responsible for packages marked as delivered by the shipping carrier.

If your package is marked as delivered but cannot be located, please:

• Check with household members
• Check around the delivery area
• Contact the shipping carrier
• Contact us at support@sundaze.com with your order number

We may assist with carrier information, but replacement or store credit is not guaranteed.

5. Failed Delivery or Incorrect Address

Customers are responsible for providing complete and accurate shipping information.

Sundaze is not responsible for:

• Incorrect addresses
• Missing apartment or unit numbers
• Failed delivery attempts
• Refused packages
• Packages returned due to customer error
• Packages delayed or rejected because of age verification or shipping restrictions

Orders returned to sender are not automatically eligible for a refund.

6. Chargebacks

If there is an issue with your order, please contact us before filing a chargeback.

We actively investigate and dispute fraudulent or improper chargebacks.

7. Contact

For order issues, please contact:

Sundaze Support
Email: support@sundaze.com