Shipping Policy

Website: sundaze.com
Contact: support@sundaze.com

Sundaze ships hemp-derived products only where permitted by applicable law and carrier rules.

1. Age Requirement

You must be 21 years of age or older to place an order.

By purchasing from Sundaze, you confirm that:

• You are 21 years of age or older.
• You are legally allowed to receive hemp-derived products at your shipping address.

We reserve the right to require age verification before processing or delivering an order.

2. Shipping Locations

Sundaze currently ships only within the United States where permitted by law.

We do not ship internationally.

We do not ship to any state, city, county, territory, military address, P.O. Box, or jurisdiction where hemp-derived THCA products, smokable hemp, infused hemp products, or related products are prohibited or restricted.

3. Restricted States and Locations

Sundaze reserves the right to block, cancel, or refuse orders shipping to restricted jurisdictions.

We do not ship to any jurisdiction where hemp-derived THCA, smokable hemp, infused hemp products, or related products are prohibited or restricted. Our restricted shipping list may change at any time based on federal, state, local, carrier, payment-processor, or banking requirements.

4. Processing Times

Orders are typically processed within 1–3 business days, excluding weekends and holidays.

Processing times may be longer during high-volume periods, product launches, holidays, compliance reviews, or carrier delays.

5. Delivery Times

Estimated delivery times vary by carrier and destination.

Delivery estimates are not guaranteed.

Sundaze is not responsible for carrier delays, weather delays, misrouted packages, failed delivery attempts, or other events outside our control.

6. Shipping Confirmation and Tracking

Once your order ships, you may receive a tracking number by email or SMS.

Tracking updates are controlled by the carrier and may take time to appear.

7. Address Accuracy

Customers are responsible for entering accurate shipping information.

Please double-check your:

• Full name
• Street address
• Apartment or unit number
• City
• State
• ZIP code
• Phone number
• Email address

Sundaze is not responsible for orders delayed, lost, returned, or delivered incorrectly due to customer address errors.

8. Carrier Restrictions

Some carriers may restrict hemp-derived products or require specific shipping procedures.

Sundaze reserves the right to choose, change, or limit shipping carriers based on compliance, availability, cost, product type, or destination.

9. Returned Packages

If a package is returned to Sundaze due to failed delivery, incorrect address, refusal, restricted location, or customer error, the order is not automatically eligible for a refund.

Sundaze may, in its sole discretion, offer:

• Reshipment at the customer's expense
• Store credit
• Replacement
• No remedy

depending on the circumstances.

10. Lost, Stolen, or Delivered Packages

Sundaze is not responsible for packages marked as delivered by the carrier.

If your package is lost in transit or marked delivered but not received:

1. Contact the carrier first.
2. Contact us at support@sundaze.com.

11. Compliance Cancellations

Sundaze may cancel any order if we determine that shipping the product may violate applicable law, carrier policy, payment-processor policy, or internal compliance standards.

12. Contact

For shipping questions, contact:

Sundaze Support
Email: support@sundaze.com